Support Policy for Afrisellers.com

1. Overview Afrisellers.com is committed to providing excellent customer support. This support policy outlines the various ways in which customers can receive help and the level of service they can expect.

2. Support Channels Customers can reach our support team through the following channels:

• Email: support@afrisellers.com
• Phone: +1(469)837-9001
• Live Chat: Available on our website during business hours.
• Help Center: Access our knowledge base and FAQs at [Help Center URL].

3. Support Hours Our support team is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM [Your Time Zone]
• Saturday: 10:00 AM to 4:00 PM [Your Time Zone]
• Sunday: Closed

4. Response Times We strive to respond to all support inquiries within the following time frames:

• Email: Within 24 hours during business days.
• Phone: Immediate response during business hours.
• Live Chat: Immediate response during business hours.

5. Types of Support Our support team can assist with the following types of inquiries:

• Order Inquiries: Questions about placing an order, order status, and order modifications.
• Product Information: Details about product specifications, availability, and compatibility.
• Technical Support: Assistance with website navigation, account management, and troubleshooting technical issues.
• Returns and Refunds: Guidance on the return process and status of refunds.
• General Inquiries: Any other questions related to our services and policies.

6. Support Process

1. Contact Us: Reach out via email, phone, or live chat.
2. Provide Information: Be ready to provide your order number, account details, and a clear description of the issue.
3. Receive Assistance: Our support team will work with you to resolve the issue as quickly as possible.
4. Follow-Up: We may follow up to ensure your issue was resolved to your satisfaction.

7. Escalation Process If your issue is not resolved to your satisfaction, you can request an escalation:

• First Level: Contact the support agent handling your case.
• Second Level: Request to speak with a supervisor or manager.
• Final Level: Email our support management team at escalations@afrisellers.com.

8. Customer Responsibilities To ensure efficient support, customers are expected to:

• Provide accurate and complete information when contacting support.
• Follow the instructions provided by our support team.
• Notify us promptly if the issue persists or if further assistance is needed.

9. Limitations of Support Our support team may not be able to assist with:

• Issues caused by third-party services or products.
• Problems resulting from unauthorized modifications to our products.
• Non-business-related inquiries.

10. Feedback and Improvement We value your feedback as it helps us improve our services. If you have any suggestions or comments about our support services, please contact us at feedback@afrisellers.com.

11. Changes to the Support Policy Afrisellers.com reserves the right to modify this support policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.

12. Contact Information For any questions or concerns about our support policy, please get in touch with us:

• Email: support@afrisellers.com